3-Year Limited Warranty
Coverage for your Cove blinds, with clear steps for getting help.
- Coverage period
- 3 years from delivery
- Covered repairs
- Free of charge
- Intended use
- Normal household use
What’s covered
Cove warrants its blinds against defects in materials and workmanship for three years from the delivery date. Coverage includes component failures caused by defects during normal household use.
This coverage applies to all three Cove blind lines:
- 2-Inch Express Cordless Faux Wood Blinds
- Elite 2-Inch Cordless Faux Wood Blinds
- 2-Inch Cordless Wood Blinds
Covered blinds sold as specials, including sidelight blinds, receive the same three-year coverage. This policy applies to blinds; it does not extend this coverage to standalone hardware or standalone valances.
Custom-made blind returns
Blinds are custom-made to your requested size. Correctly made, undamaged blinds cannot be returned or exchanged for a change of mind. This does not affect the 24-hour cancellation policy, shipping-damage remedies, warranty coverage, claims for seller errors, or your applicable statutory rights.
Parts and hardware returns
Separately purchased parts, clips and hardware are final sale and cannot be returned for a change of mind, even if unused. This does not affect the 24-hour cancellation policy or remedies for damage, defects, seller errors, or your applicable statutory rights.
Pet damage
Damage caused by pets is not covered. For example, slats chewed by a dog are not a defect in materials or workmanship.
Repairs and return shipping
Covered repairs are free. Customers are responsible for sending the blinds to Cove; Cove pays shipping of the repaired blinds back to the customer.
Contact Cove before returning a blind so we can provide return instructions. Include your order number, a description of the problem, and photos that show the issue.
Return mailing address
Cove Blinds4245 Walking Lane NW, Suite A
Lilburn, GA 30047
Please contact Cove before shipping a return to this address.
Shipping damage
Check your delivery
When a signature is required, inspect the shipment before signing. Check the packaging and contents when possible, and ask the driver to record any visible damage.
Unpack your blinds promptly. You can report hidden damage discovered after unpacking, even if you signed for the delivery.
Report damage within ten working days
Report shipping damage to Cove within ten working days after delivery. Working days are Monday–Friday, excluding U.S. federal holidays.
This short reporting window applies only to shipping damage. It does not shorten the three-year coverage for defects that arise during normal household use.
How Cove resolves shipping damage
For qualifying shipping damage during the original delivery, reported within ten working days after delivery and confirmed by Cove, Cove will, at its discretion, repair or replace the damaged blinds at no charge and cover necessary shipping both ways. If a return is needed, Cove will provide a prepaid return label. Cove handles the carrier claim.
What to send us
- Your order number
- A description of the damage
- Photos of the blinds, packaging, and shipping label
Keep the packaging until Cove provides instructions, and contact us before returning anything.